Complete story — includes the ending
Michael learns that Toby keeps files detailing all of the complaints employees have had against each other. Angry that the disputes have not been resolved, Michael reads them out loud, which brings up old conflicts and leaves the employees bitter and angry. Dwight's conflict resolution meeting with Jim causes the latter to have an epiphany about his work situation. Angered that someone complained about her wedding planning, Pam tries to figure out who it was.
Sources and content license
Source and revision history · Adapted from Wikipedia contributors, The Office (American TV series) season 2. HTML formatting and reference markers removed. · Content license