S1E2 · Hands

Complete story — includes the ending

In a flashback, Carmy works at a fine dining restaurant in New York City where his boss verbally abuses him. In the present, Carmy attempts to overhaul the menu as he faces continued resistance from the staff members who fail to show him respect. Carmy's sister, Natalie "Sugar" Berzatto, attempts to help but struggles to connect with him. After a health inspector discovers multiple safety and sanitation issues, the restaurant is given a "C" rating. Carmy discovers how poorly the restaurant has been managed, and that his brother owed $300,000 to their family friend, Jimmy (referred to as "Uncle Cicero"). Cicero offers to buy the restaurant from Carmy, who refuses the offer but promises to pay back his brother's loan. Sydney wants to be paid as a proper sous-chef. Richie reveals to Sydney that Michael wouldn't allow Carmy to work in the restaurant when he was younger and that he shot himself in the head four months earlier.