7. Teachable Moments

Complete story — includes the ending

While transcribing dictation, Zoey accidentally hears the audio recording of Coop and Carrie having sex and informs Jackie. When Carrie fails to diagnose a patient's appendicitis, Jackie confronts Coop with the recording and instructs him to address Carrie's incompetence; Coop later stands up to Carrie and reprimands her to be a better doctor. Gloria forgets to hire a security escort for Jackie's psych patient, who winds up damaging the pharmacy. After failing to convince Gloria to see a doctor for her memory loss, Jackie and Eddie purposely throw out a few pills, which will require all of the hospital staff to take a mandatory blood test. In an effort to help the reserved Dr. Prentiss bond more with his colleagues, Zoey buys coffee for the entire hospital staff and pretends that it is from Prentiss. Jackie becomes worried when news that a cop has been shot reaches the hospital, and is relieved when she discovers that it is not Frank. Jackie reunites with Frank and reveals her genuine love and concern for him, realizing how important he is to her.