Source plot synopsis — includes the ending
Joe finds himself a disembodied soul heading into an afterlife called the "Great Beyond". Unwilling to die, he tries to escape but ends up in the "Great Before" (aka "You Seminar"), a realm where new souls are prepared for life on Earth with guidance from otherworldly counselors — all named Jerry — and experienced souls who act as mentors: each soul has a badge that grants passage to Earth once it has been completely filled in with interests and personality traits. Mistaken for a mentor, Joe is assigned to 22, a cynical soul who has been in the Great Before for thousands of years and hopes to avoid Earth. Intrigued by Joe's desperation to return to an unremarkable life, 22 agrees to let Joe help find her "spark", which will complete her badge and enable Joe to use it to return home. After Joe fails several attempts to find 22 a passion, they visit "the Zone", a place that souls enter when their passions create a euphoric trance, but which becomes a trap for obsessed, lost souls. They meet Moonwind, a sign twirler who regularly enters the Zone to rescue lost souls, and helps the duo locate Joe's soulless body in a hospital.
Joe returns to Earth but accidentally brings 22 with him, and they awaken in Joe's hospital room in the wrong bodies, with 22 inhabiting Joe's body and Joe inhabiting the body of a therapy cat. They locate Moonwind, who agrees to meet at the jazz club that night to restore Joe to his body. In the meantime, 22 settles into Joe's body and starts to find enjoyment in trivial things like food, wind, and music. She holds poignant conversations with Libba, Joe's student Connie, and Joe's barber Dez, deepening her understanding of life. Meanwhile, Terry, the being in charge of counting souls, discovers the count is off and arrives on Earth to find Joe.
As the day ends, Joe and 22 visit Moonwind to return Joe to his body, but 22, having finally discovered the joy of living, refuses to leave Joe's body and flees. As Joe chases her through a subway station, Terry disconnects them from life and returns them to the Great Before. 22 discovers her badge is complete, but Joe bitterly insists it was the result of experiencing life in his body with his preferences and that she has no purpose of her own. Distraught, 22 throws the badge at him and retreats into the Zone. A Jerry informs Joe that a spark is not a soul's purpose in life, but Joe refuses to believe this and discreetly uses 22's badge to return to Earth.
The show at the jazz club is successful, but Joe is confused when it does not bring the fulfillment he was expecting. Looking at small objects that 22 collected while occupying his body, he recalls the moments they had enjoyed together and realizes these experiences gave 22 her spark. Joe plays piano and enters the Zone to return 22's badge but discovers she has become a lost soul, obsessed with the idea that she has no purpose. Joe chases her down and shows her a maple seed she collected to remind her of her time on Earth. They realize that a spark is not a soul's purpose, but simply a desire to live. Joe's actions restore 22 to normal; he returns her badge and accompanies her for as long as he can on her journey down to Earth.
As Joe prepares to enter the Great Beyond, a Jerry stops him and offers him another chance at life in thanks for finally inspiring 22 to live (while another Jerry distracts Terry to manipulate the count). Joe returns to his body on Earth, committed to fully living life.
In a post-credits scene, Terry suddenly appears, tells the viewers that the movie's over and orders them to go home, then runs away.
Sources and content license
Source and revision history ↗ · Adapted from Wikipedia contributors, Soul (2020 film). Section headings and formatting adjusted. · Content license